Dell Customer Support

Published on April 4, 2005 By joeKnowledge In Personal Computing

Who here has been a victom of bad Dell support? Just wondering because I read a CNET blog report on it about the India workers complaining about the job. (and how it sucks butt)

I have never really used Dell support for anything really. The only thing I noticed was that they gave my sister a 128 RAM instead of 256RAM (but I didn't notice until it was too late (it was a free upgrade deal))

Anyone having, or had issues with Dell? No issues with Dell?

Comments (Page 2)

Sedgwick

on Apr 05, 2005

My friend had like huge difficulties and all they would do is send pieces for his machine to his house.He was really frustrated.

paxx

on Apr 05, 2005

I would just like to ask Joeusers to watch their language a little when posting to threads that are shared with Wincustomize.

joeKnowledge

on Apr 05, 2005

Anyway, long story very short, I finally got movement when I went to the NYS attorney general and complained, but by then Dell had finally put out a working BIOS and drivers to workaround the lockups.

Sometimes I wonder why they just don't give you a new computer and take the messed up one after a while.

As I wrote earier, the only problem was getting a 128 instead of a 256, but I really didn't tell anyone because it was too late anyway.

My sisters computer is SOOO SLOW. Plus she has all this spyware on it.
WinTools??? MyWebSearch... you name it, its on there.

Wintools is sneaky. I end the process and it restarts itself!!! In 2 places!

So between the 128 ram and the spyware... oh boy what a mess.

Double Zero

on Apr 05, 2005

if you build your own laptops I'd be interested to know where you get your parts.

Me too..::laughs:: I have a couple laptops here that I wouldnt mind rebuilding...I dont know why they dont make the parts more available, I have taken mine apart and put it back together..there is nothing very hard about it..
Im guessing it's probably because when people find out how easy it is to build your own, they will stop paying the inflated prices for the deflated PC's..( I mean smaller..LoL..)
I have seen a few parts here and there for laptops, but nothing like they have for desktops..I do hope it changes soon..

Zero.

SlimSpaceman

on Apr 05, 2005

Well... Me and my friend live in New Zealand, arond 30km from a small town and about 10 hours from the nearest "City". We both own a Dell Laptop (I have Inspiron 8600, and he has Inspiron 9200). Before, when he still had an Inspiron 8500, there was a small faint white line in the right edge of the screen, and there was only a few days warranty left. He called Dell Support and told them issue. They asked him to do a couple of "tests" to help them see what the problem is. So they said that they will send a technitian over to fix the problem. And do you know what happend? It happend just as they said.(!) The Dell guy was here in two days. They sent him on a mission to drive 10 hours just to replace his screen (which took him about 10 min).
And after seeing that, I will always buy from Dell!

Bottom line is:
I dont think that any other company would do that (because we live so far from town, they would probably tell us to send it to them to fix it).

Dell is the best!!!

SlimSpaceman

on Apr 05, 2005

I've also had the dvd drive replaced twice, which they hjust sent me in the mail to replace myself

For that kind of "user serviceable" problems, I prefer that they tell me how to fix or mount parts myself, rather than they send a person to do that

47songs

on Apr 05, 2005

That is a good story, Mr. Debeli. I'm glad you had great succss with Dell. I have too (I have an Inspiron 8600 as well!), but I think only because I paid extra for that service up front. And the reason I mentioned the two dvd drives is not so much because I had to fix them myself, but because within the first year of owning this laptop, I've had multiple problems with it. If the laptop was built with the proper quality, perhaps I wouldn't have needed so much warranty assistance in the first place.

SlimSpaceman

on Apr 06, 2005

If the laptop was built with the proper quality, perhaps I wouldn't have needed so much warranty assistance in the first place.

That is a good point, I was also thinking about that.

But still, some people that I know had Toshiba or Sony laptop, and if they had a problem they had to send it to another country and stuff like that.

For me, service is on the first place (because no company makes "rock solid" computers, and one can never know what can happen).

kingbee

on Apr 06, 2005

I don't know, maybe it was in India, but both times I called, the person had no accent. It's not so much the qualifications of the person that I praise but the speed of the service.

my friend hadnt noticed an accent either...in fact she was convinced she was talking to someone in the same province if not closer. unfortunately the reason she was on the phone for so long was dell's refusal to send a replacement modem for one that had obviously failed unless and until she jumped thru a whole buncha hoops.

RAd_Tad

on Apr 06, 2005

hmm... that's weird... I've never bought a Dell before, but my dad works in this petrochemical company in UAE that has contracted Dell to furnish them with all the imperative tech, and he's always singing about how nice Dells are and how he's never had a scintilla of discomfort since Dells came blah blah...
My university here also has contracted Dell to provide them with state of the art equipment including powerful workstations (more like LCD's on top of shoe boxes) around the campus.
To make my point, I feel that Dell pays more attention to their corporate customers, and leave the average joe out to grope in darkness on their own. Obviously, they know that the big balls are in the corporate's courts, and to appease them is probably a major priority. But since I don't have any experience with this, I'm jus spitballin here...

Another thing if someone could clarify it for me: I've heard that Dell doesn't actaully manufacture their own products, but rather imports Chinese/Taiwanese parts, put em together, slap their label on and sell em for a couple 100 bux more than their actual price. In all fairness, most, if not all companies follow this practice of importing parts from other places, but Dell seems to have acquired a notoriety for being exemplary in this convention.

kona0197

on Apr 06, 2005

Another thing if someone could clarify it for me: I've heard that Dell doesn't actaully manufacture their own products, but rather imports Chinese/Taiwanese parts, put em together, slap their label on and sell em for a couple 100 bux more than their actual price. In all fairness, most, if not all companies follow this practice of importing parts from other places, but Dell seems to have acquired a notoriety for being exemplary in this convention.

I read somewhere that all the big PC makers do this.

joeKnowledge

on Apr 06, 2005

I don't mind profit of 100 dollars... my point is customer service. Although it would be very interesting how, or who rather, they import their materials from.

I really wanted to get 2 Dells. One was going to be a deskop workstation and the other a laptop with wireless ability.

I just don't want to spend almost 3000 investin money when I barely have any to waste and then have a computer that doesn't work.

CerebroJD

on Apr 06, 2005

I'm a big fan of Dell.... I like their systems, and they seem to do pretty well customer-service wise as well.

SlimSpaceman

on Apr 06, 2005

Yea

, Most companies do that

47songs

on Apr 06, 2005

I just got my laptop back today. DHL picked it up (in Massachusettes)at 7:38pm on Monday night, delivered it to Texas by 4:30am the next (Tuesday)morning, had it back in their hands after Dell fixed it by 5:30am and it arrived today at 10am.They replaced the LCD screen, the cover, LCD front Bezel, and updated the system bios. They did that in an hour. It doesn't get much better than that, but again, I paid for it in advance.

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